Privacy Policy

1. What We Collect

We may collect the following types of personal information:
– Name, email address, phone number, and postal address.
– Information you provide when enquiring about or engaging our services (such as property preferences or budget).
– Payment details when necessary to process invoices.
– Website data, including your IP address, browser type, cookies, pages visited, and interactions with embedded third‑party content (e.g., videos, maps).

2. How We Collect It

We collect information:
– Directly from you (via forms, calls, emails, meetings).
– From third parties you authorise (e.g. mortgage brokers, conveyancers, inspectors).
– Automatically through cookies, pixels, and website analytics.

3. How We Use Your Information

In line with the APPs, we will only use or disclose your personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or where required or authorised by law. This may include:
– Providing and improving our buyer’s agency services.
– Communicating with you regarding enquiries, service updates, and market insights.
– Operating and improving our website, including analytics and security.
– Sending you marketing communications (you can opt out at any time).
– Meeting our legal and regulatory obligations.
– Handling complaints or disputes.

4. Disclosure of Information

We may disclose personal information to:
– Parties involved in property transactions (agents, vendors, inspectors, mortgage brokers, conveyancers, solicitors).
– Technology and service providers who assist us to operate (CRM, IT, hosting, security, analytics, email/SMS and advertising platforms).
– Regulators, law enforcement, and government authorities as required or authorised by law.
– Overseas service providers (e.g. cloud hosting and analytics). We take reasonable steps to ensure such recipients handle your personal information in accordance with the APPs.

5. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and deliver targeted advertising.
– You can disable cookies via your browser settings; some features may not function properly without them.
– Embedded content from other websites may collect data about you as if you visited those websites directly and may use their own cookies.

6. Security of Information

Consistent with APP 11, we take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure systems, access controls, and staff confidentiality obligations.

7. Access & Correction

Under APPs 12 and 13, you may request access to the personal information we hold about you or request corrections if it is inaccurate, out‑of‑date, incomplete, irrelevant, or misleading.
– We will respond within a reasonable time (usually within 30 days).
– If we refuse access or correction, we will provide written reasons and explain how you can complain.

8. Notifiable Data Breaches (NDB)

We take the security of your information seriously. If we experience a data breach that is likely to result in serious harm to you, we will take immediate steps to contain the breach and reduce risk. In accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), we will promptly notify both the Office of the Australian Information Commissioner (OAIC) and the affected individuals. Our notice will outline the nature of the breach, the type of information involved, and recommended steps you can take to protect yourself.

9. Retention & Disposal

We only retain personal information for as long as necessary to fulfil the purposes described in this policy or as required by law. When no longer needed, we will securely destroy or de‑identify the information.

10. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website. Revised versions take effect once published.

11. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia. By using our website and services, you consent to this jurisdiction.

12. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us using the contact details below:

Email: sam@werlemanbuyersagents.com.au